Refund & Substitution Policy

The Augrabies Falls Klipspringer Challenge 2019 has a cancellation policy pertaining to refunds. This is necessary because most of the expenses incurred in staging this event are committed to in advance, and as such refunds are only possible well in advance or when a replacement can be found. Refunds and/or substitutions where allowed will be subject to a nominal administration and handling fee.

  • Full payment is required on entry. An entry is only confirmed on full payment of the entry fee.
  • 80% of the entry fee paid will be refunded if an entry is cancelled in writing on or before midnight on Thursday 28 February 2019. Substitutions will be allowed before midnight on Thursday 28 February 2019 subject to the procedures and conditions described below. All substitutions processed prior to 28 February 2019 will be subject to a R200 administration and handling fee, which fee will be processed either as an additional fee or as a deduction from any refund, depending on which will be most applicable.
  • From 1 March 2019 until midnight on Wednesday 17 April 2019 ONLYsubstitutions will be allowed. In the absence of a substitute being found, no refunds will be allowed. Ultimately it is the original entrant’s responsibility to find a substitute, but the Augrabies Falls Klipspringer Challenge Race Organisers will assist if they can. Substitutes will be required to complete the online substitution process. All substitutions during this period will be subject to a R200 administration and handling fee, which fee will be processed either as an additional fee or as a deduction from any refund, depending on which will be most applicable.
  • Entries for the Augrabies Falls Klipspringer Challenge 2019 will close at midnight on Wednesday 17 April 2019, or when in the Race Organiser’s discretion, capacity has been reached. No refunds or substitutions will be allowed after this date.